Privacy policy

Effective Date: [01-07-2026]

1. Introduction

Welcome to Outpace.

This website, www.outpace.in ("Website"), is owned and operated by Enervia Nutraceuticals Private Limited under the brand name Outpace. Throughout this Privacy Policy, the terms "Outpace", "Company", "we", "our", and "us" refer to Enervia Nutraceuticals Private Limited, operating the Outpace brand.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or purchase our products. By accessing or using this Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you visit or place an order on our Website, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address

Order Information

Products Purchased
Order Details
Payment Confirmation
Delivery Information

Note: All online payments are securely processed through trusted third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, or complete payment credentials.

Technical Information

We may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Similar Technologies

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products
Provide customer support
Send order confirmations and shipping updates
Improve our Website and customer experience
Prevent fraud and unauthorized transactions
Comply with legal and regulatory requirements
Send promotional communications (only if you have opted in)

We never sell or rent your personal information to third parties.

4. Sharing of Information

We may share limited information with trusted service providers solely for business operations, including:

Payment Gateway Providers
Logistics and Shipping Partners
Technology Service Providers
Analytics Providers
Government or Regulatory Authorities where required by law

All such service providers are required to maintain the confidentiality and security of your information.

5. Cookies

Our Website uses cookies and similar technologies to:

Enable essential website functionality
Improve website performance
Understand customer behaviour
Personalize your shopping experience
Measure website traffic

You may disable cookies through your browser settings; however, certain features of the Website may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Maintain business records
Comply with legal and tax obligations
Resolve disputes and enforce our policies

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to use industry-standard security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information (where legally permissible)
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Grievance Officer

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules, you may contact our Grievance Officer:

Grievance Officer
Enervia Nutraceuticals Private Limited

Email: care@enervia.in

Phone: +91 9081811535

Registered Office Address:
A210, Celebration City Center,
Bopal, Opposite Chitvan Plotting,
S. Bopal Road, South Bopal,
Ahmedabad – 380058, Gujarat, India.

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 15 working days.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business, legal requirements, or operational practices.

The updated version will be published on this page along with the revised Effective Date. Continued use of the Website after such updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Outpace
A brand owned and operated by Enervia Nutraceuticals Private Limited

Website: www.outpace.in